# About AnneToys

## About AnneToys

AnneToys is an online adult-wellness store focused on making intimate shopping private, clear, and comfortable. We offer a range of pleasure products for individual and couples use, with straightforward product information to help customers compare options.

### Our Approach

We believe adults should be able to explore intimate wellness without pressure or embarrassment. Our goal is to provide an easy-to-use store, practical product guidance, secure checkout, and responsive customer support.

### Privacy and Discreet Delivery

Orders are shipped in plain, non-descriptive packaging without sexual product descriptions on the outside. Available payment methods are shown securely at checkout.

### Customer Support

If you have a question about an order or product, email [support@annetoys.com](mailto:support@annetoys.com). We normally reply within 1-2 business days.

### Returns and Order Issues

Eligible return requests are handled according to our [Refund Policy](/policies/refund-policy). If an item arrives damaged, defective, or incorrect, contact support with your order number and clear photos so we can review the issue.

## Business Information

**Trading brand:** AnneToys

**Legal company name:** Xinying (Guangzhou) Cross-Border E-Commerce Co., Ltd.

**Brand relationship:** AnneToys is a trading brand operated by Xinying (Guangzhou) Cross-Border E-Commerce Co., Ltd.

**Registered business address:** Room 310, East 3rd Floor, No. 64–66 Jianzhong Road, Guangzhou, Guangdong 510655, China

**Customer support:** [support@annetoys.com](mailto:support@annetoys.com)

**WhatsApp support (messages only):** [+86 137 1061 5852](https://wa.me/8613710615852)

**Support response time:** We normally reply within 1-2 business days.

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> Source: [AnneToys](https://annetoys.com/pages/about-us)