Contact AnneToys
Contact AnneToys Support
For order, delivery, product, return, or payment questions, email support@annetoys.com.
We normally reply within 1-2 business days. Messages sent on weekends or public holidays may be answered on the next business day.
Company Information
Trading brand: AnneToys
Legal company name: Xinying (Guangzhou) Cross-Border E-Commerce Co., Ltd.
Brand relationship: AnneToys is a trading brand operated by Xinying (Guangzhou) Cross-Border E-Commerce Co., Ltd.
Registered business address: Room 310, East 3rd Floor, No. 64–66 Jianzhong Road, Guangzhou, Guangdong 510655, China
Customer support: support@annetoys.com
WhatsApp support (messages only): +86 137 1061 5852
Support response time: We normally reply within 1-2 business days.
For Order Questions
Please include your order number, the email address used at checkout, and your delivery postcode. If an item arrived damaged, defective, or incorrect, include clear photos of the item and packaging.
Protect Your Payment Information
Do not send your full card number, card security code, password, or other sensitive payment details by email. AnneToys support will not ask you to email this information.
Returns
Review our Refund Policy before requesting a return. Do not send an item back until support has approved the request and provided return instructions.