Frequently Asked Questions
How long does shipping take?
Orders are normally processed within 1-5 business days. After dispatch, standard shipping to the United States usually takes approximately 7-15 business days. Other supported destinations usually take approximately 10-20 business days. Carrier, customs, weather, and holiday delays may affect these estimates.
How can I track my order?
After your order ships, we will email you the available tracking number. You can use the tracking link in that email or enter the number at 17TRACK.
Why is my tracking information not updating?
Tracking may take several business days to update after a shipping label is created. If there has been no update for several days, email support@annetoys.com with your order number, the email address used for the order, and your delivery postcode.
I did not receive an order confirmation email. What should I do?
First check your spam or junk folder and confirm that the email address entered at checkout is correct. If you still cannot find the message, contact support@annetoys.com and provide your order number if available, the email address used for the order, and your delivery postcode. Do not send payment-card details by email.
Can I change or cancel my order?
Contact us as soon as possible at support@annetoys.com. We will try to help, but changes or cancellations cannot be guaranteed after processing or shipment has begun.
How do I request a return or refund?
Please review our Refund Policy, then email support@annetoys.com with your order number, the email address used for the order, your delivery postcode, and the reason for the request. Do not return an item until the request has been approved and return instructions have been provided.
Why is my discount code not working?
Check that the code was entered exactly as provided, without extra spaces, and review any minimum-spend, product, date, or one-code-per-order restrictions. If it still does not work, contact support@annetoys.com before placing the order.
Is the packaging discreet?
Yes. Orders are shipped in plain, non-descriptive packaging without sexual product descriptions on the outside. The billing descriptor is determined by the payment method or payment provider used at checkout and may include AnneToys or the provider's descriptor.
Who can purchase from AnneToys?
You must be at least the age of majority required to purchase adult products in your location. By placing an order, you confirm that you meet the applicable age requirement.