Refund policy

30-Day Return Policy

You may request a return within 30 days after your order is delivered. To protect customer health and safety, intimate products must be unopened, unused, unworn, and in their original sealed packaging unless the item arrived damaged, defective, or incorrect.

To request a return, email support@annetoys.com with your order number, the email address used for the order, and a brief description of the reason for the return. If the item is damaged or incorrect, please include clear photos.

Do not send a product back before your return is approved. We will provide the correct return address and instructions after reviewing your request. Items sent without prior authorization may not be accepted.

Return Shipping Costs

For an eligible return requested because you changed your mind, ordered the wrong item, or no longer want the item, you are responsible for the return shipping cost. Original shipping charges are not refundable except where required by applicable law.

If the item arrived damaged, defective, or incorrect, AnneToys will cover the reasonable return shipping cost or provide a prepaid return label or other return instructions. Please contact us before sending the item back. If the return is approved as our error, you will not be charged return shipping.

Sale Items

Sale and promotional items follow the same eligibility rules as regularly priced items unless the product page clearly states that an item is final sale before purchase. Gift cards are non-returnable.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible after delivery if your item is damaged, defective, or different from what you ordered. We will review the issue and provide an appropriate replacement, refund, or other resolution.

Exchanges

Because intimate products are subject to hygiene restrictions, exchanges are handled case by case. The fastest option is usually to complete an approved return and place a new order for the preferred item.

European Union Orders

Where mandatory consumer law provides a cancellation right, that right applies subject to applicable hygiene and sealed-goods exceptions. Opening or using a sealed intimate product may remove the right to return it for a change of mind. Any mandatory rights and refunds required by applicable law remain unaffected.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved. If approved, we will process your refund within 2 business days.

Approved refunds are issued to the original payment method and are generally credited within 7 business days. Your bank or payment provider may require additional processing time.

If an approved refund has not appeared within 15 business days after our confirmation, contact support@annetoys.com.